Specializing in Mediation and Facilitating Dispute Resolution





Mediation provides a neutral, low stress environment for parties to resolve their disputes. Although mediation can be court-ordered, often times the parties voluntarily submit their issues to mediation in an effort to resolve disputes in a more controlled manner.


Mediation is a confidential, non-adversarial process that puts the parties in control. Allowing the parties to develop their own agreement rather than turning it over to a judge means the settlements are more comprehensive and everyone’s voice is heard. Mediation can significantly reduce costs for all parties and is a time-saving alternative to lengthy court cases. The goal of mediation is to reach a mutually agreeable solution. Often the parties in a mediation may need to continue their relationship in some capacity, i.e. children or a business relationship. Mediation can help set the tone moving forward and provide a healthy framework for the parties in the future.





Mrs. Parker takes a structured, active approach to mediation by guiding the parties through the process step by step. She offers suggestions and insights, but ultimately empowers the parties to reach a mutually agreeable solution to high conflicts. Mrs. Parker offers a thorough analysis of each case and aides the parties to better understand their position through clear communication, even during emotionally charged times. The goal at Parker Mediation Services is to guide the parties to a resolution through open communication in a safe and controlled environment.


Whether you are dealing with employment matters, divorce and family conflict, custody or guardianship of children, financial matters, property issues, parent- child conflicts, senior care decisions, or adult dependent care decisions, during mediation, each person has a voice. The mediator serves as a third-party neutral to assist the parties to find common ground. This is a confidential, interactive process that allows the parties to customize their own agreement.  While Mrs. Parker is an attorney, as the mediator, she does not provide legal advice but seeks the parties input in resolving their disputes.


The parties will identify the issues, prioritize their concerns, and discuss options. The goal is then to come to an agreement, and ultimately, draft a memorandum of understanding. 



Susanna Parker began her legal career in 2000 at the National Mediation Board (NMB) in Washington, DC where she served as Counsel. The NMB facilitates the resolution of labor and management disputes in both the airline and railroad industry. A dispute between labor and management in these industries can quickly escalate and potentially disrupt the nation's economy. With the potential for a strike on one of the nation's airlines, the stakes were always high. Calm in the face of these stressful, and high conflict settings, Mrs. Parker was named Special Counsel to multiple Presidential Emergency Boards (PEB). PEBs are formed by the President of the United States. Mrs. Parker provided advice and counsel to the PEB Members who were tasked with making recommendations to the President to resolve these national disputes. She drafted the PEB Reports to Presidents George W. Bush and Barack Obama.


In that role, Mrs. Parker learned the importance of alternative conflict resolution. Pursuant to federal statute, if the parties fail to reach resolution on their own, mediation is the only way for major airlines and railroads to reach agreement with their employees on employment contracts. During her extended tenure at the NMB, Mrs. Parker quickly realized that mediation wasn’t an “alternative” approach, but rather, the natural path forward. As such, Mrs. Parker has always viewed mediation as the preferred method for settling disputes. Drawing upon her skills on the national stage, Mrs. Parker empowers the parties to control, rather than to be controlled by, their disputes. 

Honors and Activities:


Certified by the North Carolina Dispute Resolution Commission as a Superior Court Mediator to conduct all mediated settlement conferences.

Certified by the North Carolina Dispute Resolution Commission as a Family Financial Settlement Mediator.

Certified Mediator, Clerks of Superior Court, for estate and guardianship proceedings.

Licensed attorney.

Selected as the American Bar Association, Labor and Employment Law Section's Government Fellow for a three-year term.

Contributing Editor to The Railway Labor Act treatise. 


​Highly respected and active member of the Lake Norman community.

Serves on a variety of boards including the Davidson Community Players and as a Stakeholder for Trailblazers, Front Porch Politics, PAC.

Skilled problem-solver, known for her tenacity, and natural ability to connect with people and put them at ease. 






© 2019 by Parker Mediations